Common eSourcing Issues

eSourcing import options not available
This article aims to resolve the following two scenarios:     Scenario One:    The Assist: eSourcing Transfer button is not visible to you    The firs...
Mon, 12 Jun, 2023 at 11:22 AM
Unable to Import Supplier response - no document groups
Error importing supplier responses. You are unable to import your supplier responses - no document group has been selected but there are no document gro...
Tue, 5 Jul, 2022 at 1:08 PM
Missing Envelope after importing evidence items
If you have imported the evidence items but realise you have missed an envelope or you may wish to stagger the import of envelopes.  Rerun the Transfer agai...
Tue, 7 Jun, 2022 at 2:38 PM
Missing Supplier responses - Envelope not pulled through
Unlike the questions (evidence items), you can only pull through the supplier response once.  If there are discrepancies (prior to evaluating) you can drop...
Tue, 5 Jul, 2022 at 1:09 PM
Missing Supplier responses - Multilot project
When assigning questions to assessors you may see the error "Missing Submissions" or "no work assigned" even though you have added your ...
Tue, 5 Jul, 2022 at 3:18 PM
Common eSourcing Problems
The following article will run you through some of the common eSourcing issue we see and their solution. Rest assured we don't see these very often, but...
Mon, 12 Jun, 2023 at 11:13 AM
Adding an eSourcing system to a User's profile
The following guide is intended for AWARD administrators.    To add an eSourcing system to an individual user's profile please take the following step...
Mon, 12 Jun, 2023 at 11:18 AM